We deliver right to your doorstep! For Dar es Salaam residents, we offer direct delivery after payment confirmation. For other regions, we partner with reliable courier services to ensure your musical gear arrives safely. Delivery times vary based on your location, but we always aim for the fastest possible service.

Great news! We offer FREE delivery for all orders over 100,000 TZS within Dar es Salaam. For smaller orders or deliveries outside Dar, a small delivery fee applies which will be clearly shown at checkout. We believe in transparent pricing with no hidden charges.

The price you see is the price you pay! We don't believe in surprise fees. Any applicable delivery charges will be clearly displayed before you complete your purchase. For international orders, there may be customs duties which are beyond our control, but we'll help you estimate these if needed.

We're sorry to hear that! All our products come with warranty coverage. Please contact our customer service team immediately, and we'll guide you through the return/replacement process. For full details on our warranty policies, please visit our Return Policy page.

Once your order ships, we'll send you a tracking number via email and SMS. You can use this to follow your package's journey right to your door. If you have any concerns about your shipment's progress, our customer service team is always happy to help track it down!

We understand how exciting it is to receive new music gear! If your order is delayed, first check your tracking information. If there's no update or you're concerned, please contact us immediately. We'll investigate with our delivery partners and keep you informed every step of the way until your order arrives.

We want you to be completely happy with your purchase. If you need to return an item, please review our comprehensive Return Policy for step-by-step instructions. Generally, you'll need to contact us within 7 days of receiving your order to initiate a return. Items must be in original condition with all packaging. Some exclusions apply for hygiene reasons (like earphones).

We accept all major payment methods to make your shopping experience smooth: M-Pesa, Tigo Pesa, Airtel Money, credit/debit cards (Visa, Mastercard), and bank transfers. For in-store pickup, cash payments are also welcome. All transactions are securely processed for your peace of mind.

Absolutely! Doctor Music Dunduliza Plan make perfect strategy for the customer with in need of our product or service pay by installment. For more information about Dunduliza Plan contact us now.

We're here to help! If you're having payment issues, first try refreshing the page or using a different browser. For mobile money payments, ensure you have sufficient funds. Still stuck? Contact our customer service team who can assist with alternative payment arrangements or reserve your items while you sort out the payment.

You'll receive immediate confirmation via email/SMS once your payment is successfully processed. If you've been debited but didn't receive confirmation, please check your spam folder first, then contact us with your payment details (transaction ID/phone number used) and we'll verify everything for you right away.